How Can We Help?

Type your question in the search bar below

Can't find the answer?  Contact Us

General FAQ

  What Is Keeper?
Good question! Keeper is a social memorial website dedicated to remembering the lives of the departed. Our passion is storytelling, so we built a tool to help people preserve a life story and all the memories that come with it. You can create a collaborative memorial, where friends and family can leave tributes, upload photos, like, share, comment, connect, and remember those who are dearly missed. Whether you would like to share these memories with the world, or privately with a few close relatives, Keeper's platform is secure, simple and flexible.

Read our Founding Story
  What is an online memorial?
Online Memorials are virtual spaces of remembrance, celebration and commemoration for the deceased. At the touch of a button you can revisit the life of a loved one, leave a tribute message, view their life through photographs and videos and connect with family members and friends.
  Why should I make an online memorial?
We used to commemorate our loved ones by sharing analogue photo books, home videos and memories with each other. Today, almost all of our photos and videos are created and stored digitally, and our family and friends are spread across the country and the world.

Online memorials are the perfect way to store and share these memories, while bringing everyone together in a collaborative commemoration. Rather than save the images in a personal cloud storage that only you can see, online memorials let you and your family collect your favorite memories, share stories and give your loved one a dignified legacy for generations to come.
  How can I create a memorial?
Click on the 'Sign Up' link at the top right of the page. You'll be asked to input some basic information about your loved one to get their memorial started. You will also have to fill out some information about yourself because you become the Keeper (i.e. the administrator) of their memorial.
How do I create an Organization Page for my business?
  If I Sign Up with Facebook, will Keeper post on my behalf?
No, Keeper does not post anything on your behalf. We simply use your email address and name to create your account.
  How much does an online memorial cost?

Keeper offers two account options:

Keeper Free: Enables you to build up to two memorial pages to preserve and share the lifestory of your loved ones. Your free account will never expire, and your memorial pages will always stay online. You can upgrade to Keeper Plus at any time to unlock added benefits and features.

Keeper Plus: Includes many expanded features designed for your community to be able to help create a true celebration of life. Here are just some of the added benefits of Keeper Plus: unlimited image and HD video uploads, download all images, full family tree, unlimited memorial pages, and much more.
Keeper Plus costs $74.99 - one time payment.

Keeper Plus vs Free Features
  What is Keeper Plus?

Keeper Plus is the new expanded, feature-rich version of Keeper. It includes unlimited online memorials, image sharing, HD video uploads, full family tree, and much more. The cost to create a Keeper Plus account, or to upgrade your current free account is $74.99 (one time payment).

Learn More about Keeper Plus
  Can I create a Keeper profile without creating a memorial?
Yes you can! On the Sign Up page, select the Create my Own Profile option. We just need some basic information, including your email, which will be used as your login. Once you've signed up, you can create a memorial, connect with an existing memorial, become part of a family tree or even begin building your legacy.
  Can I write out my legacy and create my memorial before I die?
At Keeper, we believe that everyone should plan ahead. When you sign up to Keeper, you can write out your own biography, create your family tree, and begin uploading your treasured photos and videos. Designate a family member to become your Keeper so that when you pass away, they can gain control of your profile and add any other information to keep your memory alive. Give it a try here.
  Can I make a memorial private for family & friends?
As a Keeper, you have total control of your loved one's memorial. Memorials can be 100% public or 100% private. Want to share your memorial with family only? You can do that. Want a public profile but private images? You can do that as well. Learn more about Privacy Settings Here.
  How long do memorials stay online?
Unlike newspaper obituaries which may only last a few days, or other websites that charge to keep it online, Keeper memorials are designed to last a lifetime. We do not delete any profile (but you can always remove any memorial you create). There are no trial periods or hidden costs.
  Does Keeper offer grief resources and links?
TalkDeath.com is Keeper’s large and active community with extensive resources and grief support articles. From dealing with loss, learning about cremation and green burial, tips for navigating grief and interesting death facts, the TalkDeath Keeper Community has got you covered. We are also on Facebook, Twitter, Instagram and YouTube.

Creating & Editing a Memorial

  I have signed up, what’s next?

Welcome to the Keeper Community!

In order to sign up with Keeper and create a memorial page, you first need to create an account for yourself. When you sign up with us, you will have your own profile, as well as memorial pages for your loved ones.

Memorial pages are created by their “Keepers.” Keepers are the memorial page administrators.

Once you have completed your registration and are signed into your account, follow these steps to create a memorial page:

  1. Navigate to the top menu bar, and click on Memorials
  2. Click + Create Memorial
  3. Input the you loved one’s name, dates and gender
  4. Once you have entered this basic information, you can build their full life story including their biography, life milestones, upload photos, and more
I have signed up, what’s next?
  How do I share a memorial page via Email?
  1. Login to your account
  2. Navigate to the Memorial you wish to share
  3. In the header section of the Memorial, there are 3 icons to choose from. Select the @ icon to share the memorial page via Email.
  4. A pop up window will appear
  5. Enter the required information in the text boxes: your name, recipient email address(es), and an optional personal message
  6. Select the + icon to enter more email addresses
  7. Hit the Send Email button
  8. A notification that your email has been sent will appear under the Send Email button. Note that once you have successfully shared the memorial page via email, the pop up window will remain open and all the text boxes will be empty.
How do I share a memorial page via Email?
  How do I share a memorial page to Facebook?
  1. Login to your account
  2. Navigate to the Memorial you wish to share
  3. In the header section of the Memorial, there are 3 icons to choose from. Select the F icon to share the memorial page to Facebook.
  4. A Facebook pop up window will open. If you are not logged into your Facebook account, you will be prompted to login.
  5. The preview of the memorial page will appear in the Facebook window. Enter your caption text, and select your Facebook sharing options.
  6. Once you select ‘Share on Facebook,’ the popup window will close and a link to your memorial will be posted on Facebook
  How do I share a memorial page on Twitter?
  1. Login to your account
  2. Navigate to the Memorial you wish to share
  3. In the header section of the Memorial, there are 3 icons to choose from. Select the Twitter bird icon to share the memorial page to Twitter.
  4. A Twitter pop up window will open. If you are not logged into your Twitter account, you will be prompted to login.
  5. Enter the text for your tweet
  6. Once you select ‘Tweet,’ the popup window will close and a link to your memorial will be posted on Twitter
  How do I upload photos to a memorial?

If you are a Keeper Admin of a memorial page, follow the instructions below to upload images to a memorial page. If you are a guest on our site, click here for instructions on sharing an image to a memorial page.

  1. Navigate to the Memento section of the memorial
  2. Click the +Add & Edit Mementos link near the bottom
  3. Drag & Drop your files or press Add Files to Browse files from your computer
  4. Click Upload
  5. Once images have successfully uploaded, you can add captions, crop or rotate images and change the privacy settings of each image

Image Specifications:

  • Maximum file size per image is 5MB.
  • Maximum image size is 5000px x 5000px.
  • We currently support the following image file types: .png, .jpg, .jpeg, .gif (.gifs will not appear animated)

Tips:

  • You can upload many photos at a time in Mementos, and set different privacy settings for each
  • You can organize the photos in the Mementos sections by dragging and dropping images and videos to change the order in which they appear
  • Read our article on how to organize and collect family photographs!

How do I upload photos to a memorial?
  How do I upload a video?

Keeper enables you to upload videos to a memorial page using a link from a video-sharing website like YouTube or Video, or directly from a video file stored on a computer or a mobile device.

From a Link:
  1. Upload the video to YouTube, Vimeo and Copy the video's URL
  2. Navigate to the Memento section of the memorial
  3. Click the +Add & Edit Mementos link
  4. Click on the Video tab, and select From a Link
  5. Paste the video URL and add any description and video dates
  6. A preview of the video will appear
  7. Click Add

From a File (Keeper Plus only)
  1. Navigate to the Memento section of the memorial
  2. Click the +Add & Edit Mementos button
  3. Click on the Video tab, and select From a File
  4. Click +Choose File and then hit Upload
  5. After the video finishes uploading, we will notify you when it is available for viewing

Keeper supports the following video file types: .avi, .mkv, .3gp, .mov, .mp4, .wmv, .flv, .mpg, .mpeg. The maximum file size per video is 2GB.

  How do I create a family tree?
  1. Log in to your account
  2. Navigate to the Family icon on your profile or the memorial profile you manage
  3. Under each family member there is a '+' symbol - this allows you to add a family member
  4. Fill out their information and remember to tick off whether they are deceased or not
  5. If you are adding another Keeper user, they must accept your request to add them to your family tree
Tip: Family members do not need to be current Keeper members to be added to your tree.
How do I create a family tree?
  How do I edit a member of the family tree?
  1. Log in to your account
  2. Navigate to the Memorial you wish to edit
  3. Select the Family Icon
  4. Locate the family member you wish to edit
  5. Select the Edit pencil icon beside their name
  6. This will take you to the Edit a Family Member page
  7. On this page you can edit their name, dates, gender, and relationship
  8. On this page you can also add or edit their image that will appear on the Family Tree*
  9. Select Edit Family Member once you have completed your changes

*Including images on the Family Tree is a Keeper Plus feature.

How do I edit a member of the family tree?
  How do I post a tribute, condolence or image on a memorial page?
When you visit a memorial page, you can leave a tribute message by simply navigating to the bottom of the profile. You have the option of sending a tribute as a:

  • Guest - Simply leave your name and email address to send your message
  • Keeper member - Sign in to your Keeper account and write your tribute
  • Facebook - Click on the Facebook icon to leave a message. It will not be posted to your Facebook account.

When uploading a photo in the Tribute section, you are able to share one image at a time. If you are the Keeper of the memorial page, you can upload many photos at once via the Mementos section. To learn more, click here.

Maximum file size per image is 5MB.

Maximum image size is 5000px x 5000px.

We currently support the following image file types: .png, .jpg, .jpeg, .gif (.gifs will not appear animated)

How do I send a tribute message?
  How do I send a private message to another Keeper user?
Keeper users can contact others within the Keeper network privately.
  1. Use the top search bar to find the user you wish to contact
  2. Click on the Message icon on their profile
  3. Write your message and hit send
Tip: You can easily access your message inbox by clicking on the envelope icon on the top menu bar
How do I send a private message to another Keeper user?
  How do I change the theme on a profile or memorial?
To customize a background header image:
  1. Once signed in, visit your profile or the memorial profile you manage
  2. Click on Edit Profile
  3. Navigate to Theme
  4. Choose one of our Keeper themes or upload your own image
Tip: For best results, use an image with dimensions 1024X768 and higher
How do I change the theme on a profile or memorial?
  How can I add, edit or remove an icon on a memorial page?

Icons are small graphical images that can be used to personalize a Keeper memorial page, and even your own profile. Icons include religious symbols, floral patterns, images of hobbies, and more.

  1. Once signed in, visit the memorial page you wish to edit
  2. Click on Edit Profile
  3. Navigate to Theme
  4. Click on the Icon tab
  5. Select the icon you wish to display
  6. Click Save Changes

To remove the icon:

  1. Unselect the icon by clicking on it once. This will remove the checkmark from the icon image
  2. Click Save Changes
How can I add, edit or remove an icon on a memorial page?
  Can I add an In Memoriam Donation link?
Allow family and friends to easily access the memorial fund you would like to donations in honour of your loved one to be sent to.
  1. Navigate to your loved one's memorial
  2. Click on Edit Profile and scroll down to the Memorial section
  3. Under the Memorial heading, you can add the foundation or charity name and Copy & Paste the link for visitors to access
Can I add an In Memoriam Donation link?
  How do I upload or change a Profile Picture?
  1. Click on "Edit Picture" in the profile picture bubble
  2. Scroll down and click "Choose a file"
  3. Select the desired photo
  4. Drag the box around your picture to crop and adjust size
  5. Click "Upload"
How do I upload or change a Profile Picture?
  How can I customize or change the memorial page URL/ Link?

Customizing a URL is available to Keeper Plus users.

To modify the link associated to your profile, or a memorial page that you manage:

  1. Navigate to the Memorial Page
  2. Click on Edit Profile
  3. Click on the Settings tab
  4. Scroll down to the URL settings section
  5. Click edit URL
  6. Once you are finished editing the URL, click Save Changes

Please note that at this time, we cannot remove the word "profile" from the URL. (Updates coming in 2021!)

How can I customize or change the memorial page URL/ Link?

Online Memorial Management

  What is a Keeper?
A Keeper is the user that is designated to manage an online memorial. They are the “Keeper” of the legacy, responsible to keep the memories of that person alive. By creating a loved one's online memorial, you automatically become their Keeper.
  Why should I assign a Keeper to my own profile?
Assigning a Keeper to your profile ensures that your loved ones can access your memorial once you pass away. Use your Keeper profile to upload photos, write out your biography, milestones and build your family tree. When you pass away, your family can publish your life history, post and receive tributes, set up an In Memoriam Donation and manage your legacy.
  How can I become the Keeper Administrator of an existing memorial?
  1. Navigate to the memorial you wish to manage
  2. Click on the Keeper icon
  3. Click Send Keeper Request button
  4. If you already manage another online memorial, Sign in to your account to complete the request.
  5. If you do not manage another online memorial with us, click Free Sign Up and complete the account creation process.
  6. The Keeper Administrator of the memorial will need to review your request, and you will receive an email notification once they have accepted it.
How can I become the Keeper of someone's existing memorial?
  How do I add another Keeper to my loved one's memorial?
To add another family member or friend to help manage a memorial page:
  1. Navigate to the memorial
  2. Select the Keeper button in their navigation bar
  3. Click the + Add Keeper button
  4. If the person you wish to assign is already a Keeper user, type their name in the “Select Keeper” bar and select their name in the dropdown
  5. If the person is not yet a Keeper user, click Send Email Invitation and fill out the required information
  6. The person you have invited to become a Keeper will receive an email notification with further instructions

If you wish to add multiple Keepers to a memorial page, you would require our Keeper Plus membership. Click here to learn more about the benefits of Keeper Plus!

How do I add another Keeper to my loved one's memorial?
  I am the Keeper of someone who passed away. How do I turn their profile into a memorial?
In order for a Keeper profile to turn into a memorial, the person's status must be changed from Alive to Deceased.
  1. Navigate to their profile and click Edit Profile
  2. Click on the Memorial section
  3. Change their Status from Alive to Deceased using the dropdown
  4. The profile will become a memorial
I am the Keeper of someone who passed away. How do I turn their profile into a memorial?
  How do I change a memorial's Privacy Settings?
  1. Login to your account & click on Memorials in the top menu bar
  2. Choose the profile you would like to manage
  3. Click Edit Profile
  4. Select the Settings Tab
  5. Under 'Who can see this profile' use the dropdown to select the desired privacy setting.
    • Public: Anyone visiting the Keeper site can view the memorial and send tributes
    • Family:  Only Keeper users in your Family Tree can see the profile when logged in.
    • Myself: Only you can see the memorial when you are logged in.
    • Password Protected: Only individuals you have provided the password to can view and contribute to the page. (Keeper Plus Only)
    • Private Link: Only individuals you share the special link with can view and contribute to the page. Share the profile using the private link via email, text message or social media. (Keeper Plus Only)

Please note that Google, Bing and other search engines index Keeper’s website automatically. Private Keeper memorial pages will still be displayed on search engines. When a guest clicks on a private Keeper memorial page link from a search engine, they will be taken to the Keeper memorial page but will only see the basic public information on the memorial page.

How do I change a memorial's Privacy settings?
  How do I manage my Keeper email notifications?
  1. Login to your account
  2. Select Edit Profile on your personal profile
  3. Select the Settings tab
  4. Under the Settings section you have the option turn on or off the following notifications:
    1. 'Receive emails for each notification’: when selected, you will receive email notifications when any contributions are made on your profile, or when you have received a private message.
    2. 'Receive updates on Keeper features, and more’: when selected, you will receive important notifications about new features, community news, and more.
  5. Check the notifications you wish to turn on. Uncheck the notification you wish to turn off.
  6. Select Save Changes

The steps above should be repeated on the memorial page(s) you are the Keeper of.

How do I manage my Keeper email notifications?
  How do I remove, delete or deactivate my Keeper account?
  1. Before deactivating your account, ensure that you are no longer the Keeper administrator of any existing memorial(s)*
  2. In order to deactivate your account, navigate to your Keeper profile and click on Edit Profile
  3. Click the Settings tab and scroll to the bottom of the page
  4. Click on Deactivate Your Account
*Keeper memorials cannot remain online without a Keeper Administrator. Prior to deactivating your own account, you can deactivate the memorials you manage, or assign someone else to be the Keeper of any memorial(s) you have created. Click here to learn how to assign a new Keeper administrator to a memorial page.
How do I remove, delete or deactivate my Keeper account?

Virtual & Hybrid Funeral Services

  What is a virtual funeral service?

A virtual funeral or virtual memorial with Keeper is like an in-person one but it’s conducted online with family and friends participating virtually via video conference. Keeper works with families to personalize each service so that their memorial is unique and meaningful.

  What is a hybrid funeral service?

A hybrid funeral combines a virtual memorial with an in-person gathering so that family and friends who are unable to attend in person can still meaningfully participate in the memorial service. We also offer livestream only funeral services.

  What is a livestreamed funeral service?

A livestreamed funeral or memorial service is for families who wish to have their in-person service virtually broadcast live to those unable to attend in person. Unlike a Virtual or Hybrid funeral service, virtual guests attending a livestream do not speak or make presentations during the event.

Keeper is happy to assist in the facilitation of a livestream funeral or memorial service.

  What is included with a virtual or hybrid funeral service?

As experts in online memorialization and end-of-life care since 2013, you are in good hands with Keeper. We will work closely with you to craft the perfect memorial service for your loved one. From finding the right words to say and hosting the video conference, to online event page creation, our facilitators are with you every step of the way. Your Keeper virtual memorial service will honor the memory of your loved one in a professional, personalized, and heartfelt way.

  What is a hands-on legacy activity?

Your funeral service facilitator will collaborate with you to create a personalized legacy project or activity for you and your participants during the virtual or hybrid funeral service. Legacy activities honor your loved one by participating in an activity that is reflective of them. It can be active, collaborative, quiet, or reflective - you decide! Some examples include gardening, yoga, meditation, cooking, and art.

  Are any of these services included when I sign up and create an online memorial?

Our funeral service facilitation is for families who would like a virtual or hybrid funeral service to be created, planned, and conducted for them.

Families who are holding an in-person event and wish to have the event livestreamed to virtual guests should inquire about our Livestream only service. Families who feel comfortable creating and conducting an online memorial or funeral service themselves may do so using Keeper’s Event Pages and live streaming functionality. Click here to learn more

  What equipment is needed for a virtual or hybrid memorial service?
  • Strong on-site WIFI. We recommend a minimum internet speed of 5 Mbps. Faster speeds will ensure a smoother, stronger connection. Click here to run an internet speed test.
  • A fairly recent model smartphone, tablet and/or a computer with a webcam
  • A tripod (if using a smartphone or tablet to stream)
  • Optional, but recommended: A television screen, monitor, or projector for in-person guests
  • Optional, but recommended: External microphone for hybrid memorial services
  Does Keeper provide on-site staff for a hybrid funeral service?

Our expert facilitators will remotely assist and coordinate with your on-site contact. Hybrid funeral services require a tech savvy family or friend, or venue employee (DJ, technician, etc.) to be present as the on-site contact.

  Does Keeper rent out equipment for memorial services?

While Keeper does not provide equipment rental services, rest assured that very little equipment is needed to host a hybrid or virtual memorial service. If you are hosting a hybrid or livestreamed event at a venue, the majority of the equipment may already be provided by the venue (or can be rented through them).

Some equipment you may consider purchasing*:

*Keeper does not receive commissions for these purchases

  What are the prices of your various virtual funeral service options?

Please click here to view our service options and pricing

Business & Organizations

  I am a business, organization, funeral home or cemetery, why would I join Keeper?
Keeper business partners have many opportunities to use our social online memorial platform to reach out to new or existing families, provide new services, enhance a business website, and more.

Businesses can utilize Keeper to:
  • Create an Keeper Organization Page
  • Create memorials for new and existing families
  • Display Keeper Memorials on a business website
  • Use the Mobile App to geotag entire cemeteries
  • Install a digital kiosk to display memorials

Learn More Here
  What is a Keeper Organization page?
A business page on Keeper is a profile made specifically for business or organizations, It allows you to display information and promote your cemetery, funeral home, flower shop, grief services, monument company, etc. You can also create online memorials for your families.
  How do I create an Organization Page for my business?
  1. Click Sign Up on the top menu bar
  2. Select the Create a Keeper Business Page option
  3. Fill out your organization's information and customize the profile
  4. Start creating Online Memorials for your clients
How do I create an Organization Page for my business?
  Can I offer Keeper Memorials to my families?
Are you a funeral home, cemetery, hospice care center or other death care practitioner? Keeper Memorials allow you to offer beautiful and interactive online memorials for the families you serve. Keeper Memorials help grow your online presence as your company logo and website link will always be listed on the memorials you create for your families.

Keeper also offers a white labeled solution with a website plugin. Our plugin makes it easy for families to search, view, and interact with an online memorial directly on your business website - without the Keeper branding.

Contact Us for more information.
  I am a grief support counselor, death midwife or celebrant. How can I join Keeper?
Joining Keeper allows you to promote your services, connect with others in your area and help families by allowing them to create interactive and lasting memorials that include memorial service details.

To get started, Create a Keeper Business Page. We would love to have you as part of the Keeper Community!
  Can Keeper memorials integrate with my new or existing website?
We make it easy to integrate our online memorials with your new or existing business website. Easily implement our API or use our Plugin for any Wordpress powered site. All your existing data can easily be imported to automatically created memorials. Keeper can also link to most management systems.
Contact Us for more information.
  Can I connect my business's facebook account to my Keeper profile?
Yes you can! If you are just signing up with Keeper, input your Facebook Business Page URL in the appropriate box.
If you already have a Keeper Organization profile:
  1. Log in
  2. Navigate to your profile and click "Edit Profile"
  3. Under the "Info" tab, input your Facebook URL, and hit "Save"
  4. Return to your profile to see your Facebook posts displayed
Can I connect my business's facebook account to my Keeper profile?
  Can I use Keeper for my cemetery, memorial garden or funeral home?
Keeper makes it easy for you and your families to view and edit memorials, upload photos, geotag monuments and get accurate GPS directions within a cemetery. As a funeral home or cemetery, you can map out monument locations, making it easy for families to find their loved ones via Google Maps directions. For more information please contact a Keeper representative.
  Does Keeper provide mapping for mausoleums or columbarium?
Yes we do! We create beautiful and custom digital rendering of mausoleum or columbarium layouts. Using our digital kiosk, families can easily find their loved ones, and learn about the lives of every individual. The virtual map may also be utilized as a sales tool to display available and reserved plots.
  Does Keeper have a kiosk option?
The Family Legacy Center is an interactive, online memorial and mapping station for cemeteries, mausoleums, and funeral homes. Families can view & interact with online memorials, send tributes, share images & videos and easily find their loved one’s location within a cemetery. The virtual map can also be utilized as a sales tool to display available and reserved plots and niches. To find out how the Family Legacy Center can work for your business, contact a Keeper representative.
  How can I speak with someone about partnering with Keeper?
Keeper is proudly growing its number of partnerships to help serve families better. Please Contact Us to become a Keeper partner.

Plant a tree as a living tribute

Memorial Trees
by Keeper

With our partnership with American Forests, you can donate a memorial tree in honor of your loved one.

Learn More

Plant a tree as a living tribute

Memorial Trees
by Keeper

With our partnership with American Forests, you can donate a memorial tree in honor of your loved one.

Learn More
Copyright © 2023 Keeper Inc. - All Rights Reserved.