The term “you” or “You” shall refer to any person or entity who downloads, views, uses, accesses, browses or submits any content or material to the Platform.
What is personal information?
Personal information is identifiable information about an individual. It includes such things as your name, location, date of birth, gender, financial information, place of work, and family relationships.
Personal information we collect:
When you register on the Platform, we receive the information in your registration form, including any personal information.
When you share a final resting places, send tributes, upload photo and video memories, build biographies and timelines, invite or join funerary and commemorative events, post comments or messages on a memorial, and construct a family tree we receive any personal information that is made available through these uses of the Services, whether you are an Account Holder or a Guest to the Platform. In addition, we receive the personal information of the individual for whom you have created a memorial.
We may also collect personal information from you when you communicate with us. For example, you may send us personal information when you write us an e-mail.
When you visit the Platform we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you browse our website, we collect information about how you interact with it.
We use the following services for passive collection, you can learn more about what they do at the links below:
REMINDER: your site postings are generally accessible by the public
Cómo utilizamos la información que recibimos
Except in the specific instances described below, we do not share your personal information. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the Services.
We use personal information in the following ways:
We use the personal information you provide in order to communicate with you regarding specific customer service inquiries, support, and issues, as well as transaction history and information pertaining to orders. We also use your personal information to send newsletters or other periodic emails relating to the Services and Platform.
We use personal information that is provided to us for internal operations, including troubleshooting, data analysis, testing, research, and service improvement. We also use personal information to process transactions.
We use the collected information in order to help us screen for potential risks and fraud and to make our website easier to access and browse and to understand the effectiveness of advertisements you see as well as to deliver relevant ads to you.
How we share personal information
We may publish or transfer to third parties, fully anonymized and aggregated statistics based on your personal information in order to improve your user experience, to improve the Platform, and to share with partner or affiliate companies.
There may be circumstances in which we are legally obligated to share or disclose your personal information to law enforcement agencies or public authorities.
We may also ask for your permission to share personal information in specific circumstances. We will not share any of your personal information without your express consent.
How we protect personal information
We store data for as long as it is necessary to provide the Services to you and others. When you delete an account, all videos that you have uploaded are deleted. Other information may be kept on our servers in an anonymized and aggregated fashion for our own internal use. It typically takes between one month and 90 days to delete an account. You should only delete your account if you are sure you never want to reactivate it. For certain categories of data, we may also tell you about specific data retention practices.
We take reasonable steps to ensure that your information is treated securely and in accordance with this Policy and follow accepted standards to ensure that personal information is protected. Despite this, we cannot guarantee a 100% secure internet and cannot warrant the security of any information that you provide us. We are not liable for unintentional disclosure of your personal information.
By providing personal information to us, you consent to our electronic communication with you regarding security, privacy, and administrative issues relating to your use of our website. If we learn of a security breach, we will notify you as required by law.
Your Choices and Rights
Depending on your local laws, you may have the right to:
You can make any of these requests by contacting us via email at [email protected] We will respond to your request within a reasonable timeframe. We reserve the right to save information that is necessary to comply with legal obligations.
You may disable or opt-out of cookies on your device.
Do Not Track Mechanisms
Please note that we do not respond to nor honor “do not track” notices.
If you receive an unwanted email from us, you can unsubscribe from via the link included in the email. Users may edit their settings in order to select which type of email they wish to be subscribed to.